The User Interface (UI) and User Experience (UX) of Infinity Ward’s flagship title, Modern Warfare 2, have become focal points of discussion and frustration within the Call of Duty community. Fans of the franchise find themselves entangled in the intricacies of Infinity Ward’s new menu system, prompting questions about the steps the development team is taking to enhance these crucial features. Here’s the latest update on this matter.
In response to the challenges posed by the UI and UX, Infinity Ward has undergone a strategic revamping of its UI/UX department over the past three years. Seasoned professionals, directors, and experts from the television industry were strategically recruited to address the concerns surrounding the convoluted menu systems in Modern Warfare 2. Despite the team’s expansion and diverse talents, players encountered difficulties navigating the obscure UI and UX elements, deviating from the intuitive designs established in previous Call of Duty titles.
Recognizing the pivotal role UI and UX play in shaping the overall gaming experience, internal discussions highlighted the need for improvement due to complications in instructions and workflows arising from internal departmental disparities. Several flags were raised prior to the game’s release, with internal feedback describing the UI as ‘difficult and invasive to design goals.’ Acknowledging that UI directly impacts gameplay, the team is committed to addressing these concerns to ensure a positive player experience.
The evolution of Call of Duty’s interface is evident with the introduction of Warzone and Call of Duty: Mobile, indicating Activision’s desire to modernize the franchise’s interfaces for streamlined content discovery and store integration. To achieve this, the company actively sought out top-tier talent, opening numerous UI/UX/Engineering positions and recruiting experts from renowned organizations such as Hulu and Microsoft.
Recognizing the complexities and polarizing nature of design overhauls, the UI/UX team at Infinity Ward serves as a crucial forum for collaboration among major departments, including Art, Design, QA, Marketing, and more. Challenges such as time constraints, coordination, and the transition to remote work contributed to the current state of the UI. However, Infinity Ward is committed to addressing these issues and has adopted a piecemeal approach to refining the UI/UX gradually, prioritizing improvements for Season 1 and beyond.
In ongoing collaboration, various departments are working diligently to enhance the UI and other interfaces, ensuring a more polished and player-friendly experience for the future of Modern Warfare 2 and Warzone 2.0.